What This Privacy Document Covers
This policy explains the collection, processing, protection, disclosure, and deletion of personal information on the platform. It sets out how data is used based on user consent and other lawful grounds allowed under Nigeria law. The document applies to all online services and websites operated for Nigeria users. It aims to help each user understand choices, rights, and responsibilities regarding personal data.
Our Approach to Privacy and Data Security
- Personal information we collect:
- Account and contact details such as name, username, email, phone, address.
- Identity and verification data like age confirmation and government-issued ID where required by law.
- Payment and transaction information processed through secure providers.
- Technical and usage data such as device identifiers, IP address, log files, language, and general location derived from IP.
- Cookie data used for online preferences and analytics.
- Why we collect and use this data:
- To provide and manage services, process bets, and handle withdrawals and deposits.
- To meet KYC, AML/CFT, and responsible gaming obligations.
- To prevent fraud, secure accounts, and resolve disputes.
- To improve websites, fix issues, and support users.
- To comply with applicable legislation and regulatory requests.
- Protection measures in place:
- Encryption in transit and at rest for sensitive information.
- Strict access controls, staff training, and multi-factor authentication for privileged access.
- Network monitoring, logging, and regular security testing.
- Vendor due diligence and contractual data protection obligations for processors.
- Data minimisation and retention limits aligned to legal requirements.
- User rights under Nigeria law (NDPA 2023 and NDPR 2019):
- Access a copy of personal data.
- Request correction of inaccurate information.
- Request deletion where lawful.
- Restrict or object to certain processing.
- Data portability where technically feasible.
- Withdraw consent at any time for activities based on consent.
- Lodge a complaint with the Nigeria Data Protection Commission.
- Legal compliance: Processing follows the Nigeria Data Protection Act 2023, the Nigeria Data Protection Regulation 2019, AML/CFT laws including the Money Laundering (Prevention and Prohibition) Act 2022, relevant Central Bank of Nigeria rules, and gaming regulations under competent authorities such as the National Lottery Regulatory Commission and applicable state regulators.
- Retention: Personal data is kept only as long as needed for the stated purposes, service provision, and legal duties. Certain financial and KYC records may be retained for up to five years after account closure to meet statutory obligations.
How We Use Information Collected
- Lawful purposes for processing personal data:
- Service delivery and account administration.
- Payment processing, withdrawals, and chargeback handling.
- Identity verification, fraud prevention, security checks, and risk assessment.
- Customer support, dispute resolution, and responsible gaming tools.
- Analytics to improve functionality, fix errors, and enhance user experience.
- Marketing communications where consent is given or where permitted by law, with easy opt-out.
- Compliance with court orders, regulatory directives, and tax or audit requirements.
- Legal bases relied upon:
- Consent given by the user for specific activities.
- Performance of a contract or steps prior to entering a contract.
- Legal obligations under Nigeria law.
- Legitimate interests, balanced against user privacy.
- Transparency: Users are informed at or before collection of the purpose and scope of processing. Additional notices may appear in-product for new features or data uses.
Accessing, Updating, or Deleting Your Data
- How to make a request:
- Submit a privacy request through the Help Centre or via the contact methods published on the website.
- The platform may ask for proof of identity to protect the account holder.
- What happens after a request:
- A response is provided within 30 days, subject to lawful extensions for complex requests.
- Corrections are made where information is incomplete or inaccurate.
- Deletion is carried out where permitted by law. Certain records must be retained for legal, regulatory, or dispute purposes.
- Security checks and payments: By using 1xbet, each user consents to necessary security screenings, identity checks, and payment information processing by authorised providers to prevent fraud and meet regulatory duties.
Privacy for Minors
- Access to the services is restricted to persons aged 18 and above.
- The operator cannot verify age without supporting documents during KYC checks.
- If it is discovered that a minor has provided personal data, the account will be closed and the information deleted as required by law.
- Parents or guardians may contact support to request deletion of a minor’s information and provide evidence of relationship.
Cross-Border Processing and Safeguards
- Personal data may be processed in other countries where service partners, payment providers, or support teams operate. Laws in those locations may differ from Nigeria law.
- By using the online services, the user consents to necessary international transfers for service delivery, fraud control, and customer support.
- Confidentiality and protection are required from all partners through contracts, access controls, and security audits. Appropriate safeguards such as contractual clauses and risk assessments are applied before transfers.
Legal Notices and Their Effect
- Disclaimers or notices referenced in this document or in the Terms may define, limit, or clarify certain rules for specific features.
- Such notices take effect once the user accepts this policy, whether by signature, click-acceptance, or accession while using the services.
- No disclaimer reduces rights that cannot be limited under applicable law.
Cookies and Similar Technologies
- Definition:
- Cookies are small text files stored on a device to remember settings and help websites function.
- How cookies are used:
- Statistics and measurement of site performance.
- Behaviour analysis to understand how users engage with pages and features.
- Personalisation such as remembering preferences and language.
- Improving reliability, detecting errors, and enhancing security.
- Retention and control:
- Cookie identifiers are kept for up to 1 year unless removed earlier by the user.
- Preferences can be managed via the cookie banner or browser settings. Blocking certain cookies may affect some functions.
- Some cookies are placed by third-party analytics or payment partners; their policies apply.
Your Acceptance of This Policy
- Using 1xbet means full acceptance of this privacy policy and any incorporated notices.
- The latest version of this policy prevails over prior versions. Continued use after updates indicates acceptance of the revised document.
- Users who do not agree should discontinue use of the services and manage account settings, including consent choices.
Sharing Information and Third Parties
- When data may be shared:
- To comply with law, court orders, or regulatory instructions.
- To investigate or resolve disputes, chargebacks, or suspected fraud.
- To perform contracts, including payments, KYC, customer support, analytics, and cloud hosting.
- To professional advisers, auditors, and insurers under confidentiality obligations.
- Transparency about recipients:
- Categories or specific third parties are listed on the website where available. If not listed, the purpose and scope of sharing will be explained at the time of collection or before disclosure.
- Providing personal information for these purposes constitutes consent where consent is the lawful basis, subject to the right to withdraw it.
- Independent practices: Each third party has its own privacy practices. Contractual safeguards are applied, but users should review the privacy notices of those providers when made available.
Links to External Websites
- The websites may include links to external services that operate under their own privacy policies.
- The operator is not responsible for how those sites collect or use personal data.
- Users are advised to review the privacy notices of any external site before providing personal information.