Get help fast in Nigeria: chat, call, email, or message

Use live chat for quick help in real time. It suits most account and betting questions.

• How to open chat:
  • Website: sign in, scroll to Help or Support, select Live Chat.
  • App: Profile or Menu, tap Support, choose Chat.
  • Locked out: look for “Chat as guest” on the login page if shown.
• Best use cases:
  • Login help, password reset guidance.
  • KYC checks and document upload guidance.
  • Bet settlement, cash out, bonus questions.
  • Deposit or withdrawal status and limits.
  • Game support if a title fails to load.
• Contact details:
  • Available on the website and app, 24/7.
  • Language: English. Simple Nigerian Pidgin may be understood.
• Expected times:
  • First reply in 1–2 minutes. Complex reviews may take longer.
• Tips for faster replies:
  • Start with a short summary: issue, time, and what you tried.
  • Add username or registered phone number and ticket ID if any.
  • Paste transaction IDs and attach screenshots of errors.
  • Keep one issue per chat and stay online while an agent checks.
  • For urgent matters, say it is urgent and ask for escalation to 1xbet live support.

Email is best when you need to share files or a written trail.

• How to send:
  • Use the contact form or the official support email shown on the Contact page.
  • Include subject, a brief summary, your user ID or registered phone number, and all relevant details.
  • Attach clear photos or PDFs of documents and screenshots of errors.
• Best use cases:
  • KYC submissions and verification updates.
  • Payment disputes, charge checks, bank proofs.
  • Responsible gaming requests and account reviews.
  • Formal complaints or follow-up on a previous ticket.
• Contact details:
  • General support email: use the address listed in Help Centre.
  • Security or KYC: use the verification address shown in your account.
• Expected times:
  • Auto-acknowledge in 10–30 minutes.
  • Full reply in 2–12 hours. Complex cases may take 24–48 hours.
• Tips for faster handling:
  • Clear subject lines like “KYC update – ID uploaded today”.
  • One topic per email. Reply to the same thread for updates.
  • Add timestamps, bet slips, and payment references.
  • Keep images readable and under common file sizes.
  • Mention that you also contacted chat to help 1xbet customer support link your case.

Phone support is best when the matter is urgent or needs step-by-step guidance.

• How to call:
  • In the app: Menu, Support, Call.
  • On the website: go to Contact and dial the Nigeria support number shown there.
• Best use cases:
  • Urgent card or bank transfer issues while you are on the line with your bank.
  • Fraud or security locks, account access problems.
  • Bet placed in error or cash out timing questions.
  • Responsible gaming limit requests that need quick action.
• Contact details:
  • Helpline number 24/7 for Nigeria is displayed in your account and Contact page.
  • Standard network rates apply. If a free number is available, it will be shown there.
• Expected times:
  • Typical wait 1–5 minutes. Peak sports events can be 5–10 minutes.
  • Many issues are resolved on the call; others get a ticket and follow-up.
• Tips for faster calls:
  • Have your user ID, registered phone, and last deposit reference ready.
  • Call during off-peak times for shorter queues.
  • Be in a quiet place and keep pen and paper for ticket numbers.
  • Ask the agent to confirm the 1xbet helpline number or ticket ID by SMS or email.

Messaging support offers quick contact through popular platforms. Use it for updates and light queries, then move to chat for account checks.

• Platforms available:
  • WhatsApp and Telegram: tap the verified links in the app or website footer.
  • Facebook Messenger and X (Twitter): use only the profiles linked from the Contact page.
• Best use cases:
  • Quick status checks, service updates, maintenance notices.
  • Follow-up using an existing ticket ID.
  • General questions that do not need identity checks.
• Contact details:
  • Start from official links to avoid imposters. Do not DM accounts not listed on the website.
• Expected times:
  • 15–60 minutes for first response. Peak hours may be longer.
• Tips for safe messaging:
  • Share only what is needed. Never send passwords or SMS codes.
  • Provide your ticket ID, time of issue, and device type.
  • If asked for verification, you may be redirected to live chat or email for security.
  • Ask to move to the secure chat if personal data is needed by the 1xbet support team.

Technical support handles app glitches, game issues, and payment errors.

• How to reach technical support:
  • Start a live chat and ask for a technical agent or escalation.
  • Use the technical support email shown in the Help Centre. Add error codes and logs if you have them.
  • Phone support can create a technical ticket for follow-up.
• Issues handled:
  • Login failures, two-step code issues, geolocation errors.
  • Payment failures, timeouts, duplicate charges, pending status.
  • Game not loading, app crashes, slow odds updates, missing bets.
• Expected times:
  • First response on chat is immediate; basic fixes in 5–15 minutes.
  • Provider-side checks can take 24–72 hours.
• Tips for faster fixes:
  • Attach screenshots or a short screen recording.
  • List error text, code, and exact time.
  • Add device model, OS version, app version, browser, and network type.
  • Include payment reference, bet ID, and steps to reproduce.
  • Say it is a technical support case to route it correctly to 1xbet.

VIP or priority support gives faster queues and dedicated help for eligible accounts.

• How to access:
  • If eligible, a VIP manager contact and priority chat appear in your profile.
  • Use the dedicated email link inside your account for priority messages.
• Who qualifies and when to use it:
  • High-tier players based on activity and account standing.
  • Use for high-value payments, bet reviews, and account preferences.
• Contact details:
  • Priority chat lane and dedicated support number show in your account when enabled.
  • Your manager will contact you through the official domain listed in the app.
• Expected times:
  • Priority chat connects in under 1 minute.
  • Phone is answered first in queue. Email replies aim for 1–3 hours.
• Tips to get the most out of it:
  • Keep KYC current to avoid delays.
  • Set your preferred channel in profile settings.
  • Use one channel per issue to keep a clean history for 1xbet customer service.
  • Turn on notifications so you do not miss replies.